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DELIVERY & RETURN POLICY

This policy sets out details of the delivery service we provide for your online purchases. If you require assistance or have any questions, please contact us on our Delivery Hotline at +9607260512.

WHERE WE DELIVER
  • We provide delivery service to all addresses within Male’ and Hulhumale’ City. All orders qualify for free delivery.
  • In addition, we do delivery of goods up to Jetty/boat. Note that we do not engage in loading goods to boat.
  • In cases where the goods are requested to be delivered to a vessel, details should be filled in ‘Delivery address’ fields provided at check out.
HOW AND WHEN WE DELIVER
  • Deliveries are carried out within 48 hours of purchase.
  • All deliveries are carried out between 09.00am to 09.00pm Saturday to Thursday.
  • Orders received on a Friday or public holiday; delivery will be processed on the following business day.
  • Delivery timings are subject to change depending on the items and the working hours. In such cases, recipient would be notified.
  • Muni Homecare will not be responsible for any late delivery or failure to deliver due to circumstances beyond our reasonable control.
ACCEPTANCE OF DELIVERY
  • All delivery notes will require signatures and should be acknowledged.
  • Before goods are dispatched, delivery personal shall contact the specified recipient via a phone call to re-confirm the address and availability of the recipient at the delivery address.
  • Muni Homecare shall not be responsible for the damage or loss of any product once delivery has been confirmed either by the original recipient or by a third-party recipient (nominee by the original recipient).
RETURNS POLICY

We hope you will be happy with your purchase. However, in the unlikely event if you are unsatisfied with the purchase or received incorrect, damaged item, you can request for a return, replacement or an exchange.

Exchanges can only be made for goods of equal value, or as part payment for higher valued goods. In case of higher value, you will be invoiced for the balance amount. No partial refund will be given and therefore exchanges for a lower priced item(s) are not permitted.

How to return
  • If the product received is damaged, then bring it to the notice of the delivery personnel immediately at the time of delivery.
  • In case of defective items, you may return within 24 hours of delivery in their original packaging. We shall not accept any good(s) used or not in the condition in which it was delivered.
  • For refunds please email [email protected] or contact our hotline 7311512 and provide description of the items you would like to return, invoice or bill number and the reason for return in your email.

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