WARRANTY & AFTER-SALE SERVICE POLICY

Warranty Coverage

Our products are covered by various warranty periods, depending on the brand and type of the item. The warranty coverage period will be displayed next to each brand or item in our stores and on our website.

The warranty period starts from the date of purchase, as indicated on the original invoice.

Eligibility for Warranty Claims

All returned items must be received in their original condition, undamaged, and packed in the original packaging, along with satisfactory proof of purchase, which includes the bill or invoice. Items must be in brand-new condition and suitable for restocking. We do not accept the return of used or damaged goods, and customers will not be eligible for a refund or exchange.

Under the warranty, the defective product will be repaired/replaced without any charge, provided we are satisfied that:

  • The product have not been previously opened for repair, service, or altered by anyone other than the service provider.
  • The product has not been tampered with.
  • The serial number on the item have not been altered or removed.
  • The failure has occurred due to a manufacturing or material defect.
  • The product has been purchased from a one of the Muni Homecare stores.
  • Warranty will not allow products to be refunded without the original packaging and all standard accessories included with them.
  • Transportation costs incurred in carrying the product to and from the Service Centre must be borne by the customer
  • Warranty is valid only in Maldives.
Warranty Claim Process
  • Customers should visit our store to initiate a warranty claim.
  • The Store Manager will assess the claim's eligibility.
  • For discrepancies, the product will not be accepted,and customers will be informed accordingly.
  • Refunds,replacements,or repairs will be coordinated with the customer by our sales team

AFTER-SALE SERVICE

Our Commitment to Customer Satisfaction

Our commitment extends beyond the point of sale. We strive to provide exceptional after-sale service to ensure customer satisfaction.

Technical Support

Our knowledgeable and friendly sales team is readily available to assist you with any questions or issues you may encounter with your product. Whether you need assistance setting up the product or understanding its various features, our team is here to help. You can reach our sales team by phone or Viber.

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